As a former customer of Peregrine Systems Inc. we would like to inform you of a change to the process by which you obtain authorization codes to enable software. With this change, we're taking a first step towards self-service and automation of the provisioning of authorization codes.
When you buy new/additional licenses for any of the former Peregrine products you're using today, you'll be receiving a package that includes a License Entitlement Certificate and/or a Right To Use document. Software licenses covered by a License Entitlement Certificate need to be enabled through an authorization code. Your certificate will list the HPE order number, the product number, the product description and the quantity you've purchased. The HPE order number is used to request the authorization code which is used to unlock the product(s) you've purchased.
An authorization code is to be requested through HPE's software license center at www.hp.com/software/licensing, a web service for the delivery of software licenses and related licensing information. This is a web service that customers using other HPE OpenView products already will be familiar with and we've expanded this service to also cover the former Peregrine products that now are an integral part of the HPE OpenView portfolio.
To request an authorization code, please go to www.hp.com/software/licensing and select Generate license(s). You'll be given a transaction ID and you'll be asked to enter your HPE order number. Please enter the order number as it is listed on your License Entitlement Certificate and then select Next. You will then see the details of your purchase order. Follow the prompts and enter the requested information. For some products, an IP address or a MAC address will be required in order to issue a permanent authorization code. If that information is unknown, you may request a temporary authorization code at this time and return at a later time or date to request your permanent authorization code.
After having completed the form, your authorization code will be sent to you via email. We recommend you retain your License Entitlement Certificate which contains your HPE order number for this transaction, as it might be required for future transactions such a moving or migrating licenses, changing IP address or MAC address etc.
Be sure that your license has been entered exactly as it is shown on the certificate. It is case sensitive. Some items to double check are:
Most transactions will require:
Yes in most cases. If you were required to provide an IP address during your initial license deployment, then yes you will need to apply for a new license. If you are running HPE StorageWorks Continuous Access EVA and HPE StorageWorks Business Copy EVA, then no you would not need to apply for a new license.
The migration password is located in the Migration Guide sent with the upgrade package.
Many HPE software products have been made available for trial evaluation. These products install an Instant-On license key, which allows the product to run for a limited time period (typically 60 days). At the end of that period, the Instant-On license key is expired and the product is disabled. Most products actively report the status of the Instant-On license key. Once the Instant-On license key has expired, a new key is required to re-enable the product.If the product has already been purchased, a permanent license key can be redeemed directly from the www.hp.com/software/licensing website.
If the permanent license key is not yet available, or if more evaluation time is needed, an evaluation extension license key can be requested through your HPE Sales Representative or Authorized Resellers. Evaluation extension license keys may only be requested once, and they are valid only for the system specified in the request. Some products do not have extension keys available. Hewlett Packard Enterprise reserves the right to restrict the availability of extension license keys at any time.NOTE: Evaluation extension requests cannot be made through the web. If the request is urgent and the local regional license center is closed, the license center that is open in another region can be contacted.Please have the following information available before requesting an Evaluation Extension:
Software product number
IP address or Host name of the system where the evaluation software is installed.
Contact information (Company, Name, Address, Phone, and E-mail).
Evaluation extension keys are sent out via E-mail and are valid for 60 days. Please refer to product documentation for information on license key installation.
Installation instructions can be obtained using the following link to the online user manual - http://ovweb.external.hp.com/lpe/doc_serv/ (page 29).
If you have received your software from a new purchase order, and with a HPE order number printed on your codeword request form and codeword for installing software, you can generate your codeword on-line via http://licensing.hp.com
Requests for your codewords may also be submitted to the HPE Licensing Services via fax or e-mail.
A License refers to a Node Locking or Concurrent License key that is tied to a specific System ID such as an IP Address, Target ID, Device ID, or Host ID. A Codeword is a install-time license encryption technology that allows a user to unlock the software bits from the HPUX CD-ROM but is not tied to a System ID.
Contact for assistance with IUM Licensing, please send an e-mail to:firstname.lastname@example.org
You must contact your local licensing center to request a license move when moving from one platform to another platform. In some cases, Openview products have different product numbers for different platforms, so this function cannot be performed electronically on our licensing website via www.webware.hp.com. In other cases, the OS version is not enforced. Please contact your local licensing center at the numbers listed below for questions and/or assistance.
Hewlett Packard Enterprise License Center for North/South America:
Phone: (801) 431-1597 or (800) 326-0411
Hours of operation: Monday through Friday 8:00am to 8:00pm EST
Hewlett Packard Enterprise License Center for Europe/Middle East/Africa:
Hours of operation: Monday through Friday 9:00am to 6:00pm CET
Hewlett Packard Enterprise License Center for Asia Pacific/Japan:
Phone: (outside Japan) (+81-46-226-9262) - English Support
Phone: (within Japan) (046-226-9260) - Japanese Support
Hours of operation: Monday through Friday 9:00am to 5:00pm Japan Local Time
Please have the following information available before calling these license centers:
IP address or Evaluation certificate
Order number from the Entitlement certificate
Please send an email with the product number and contact information email@example.com
Our new licensing system behaves differently than our old one and has added features. In this phase of the migration, for the majority of products where grouping was allowed, you will use the "Add More EONs" function on the entitlement order number entry screen. Just click this box and you will be able to enter additional EONs to include in your activation session. Once you enter all the EONs you want to redeem, hit "save".
Click on "search entitlements" on the next screen and all of your entered EONs will then be displayed on the activation screen and you can "select all".
This removes the limitation we had in the old system of only grouping certain products and orders (ones with 10 character order numbers).
The new system may send you multiple emails as a result of an activation session. This is based on the products that you redeemed and how you may have redeemed them.
A unique identification number printed on the entitlement certificate. This number links the customer to the order entitlement. It allows the user to redeem the license through the webware application.
Webware is Hewlett Packard Enterprise's legacy license delivery website.
AutoPass is a license retrieval method offered by HPE. This method automatically requests and installs your permanent licenses directly from your Target.
A term given to the encrypted codeword issued through HPE's UX licensing system. The UX codeword process is an install-time license encryption technology that allows users to unlock software product bits from the HPUX CD-ROM software release set based on the purchased entitlement certificates.
A unique identification number printed on the codeword request form. The number links the customer to the order entitlement. It allows the user to redeem the Codeword through the Software License Manager (SLM) web application.
Customer registration includes the generation of a temporary system handle, if needed, when the permanent license certificate is generated.
Unique number assigned to the customer for purpose of pre-population of contact data for subsequent license requests. This is only used with AutoPass and the HPE webware site.
A system handle is an identifier for your system(s) under a support agreement (support contract) with Hewlett Packard Enterprise. It is the reference to your site; you may have a different system handle under one support agreement. "System Handle", or "Support Agreement" may have a different name depending on your geographic location.
Equates to the customer's e-mail address, which will be a mandatory field when the OpenView standard support registration module releases. This is only used with autoPass and the HPE webware site.
Migration refers to moving your existing version licenses to a new product version and requesting new licenses. Also can refer to move your existing platform license to a new platform and requesting a new license.
Emergency license, may be used on any number of Targets. Issued on strict parameters and customer need.
A temporary license, assigned to a specific Target to review software for a limited amount of time.
Used on assigned Target. Can be transferred to another server.
Sometimes called a License to Use (LTU) certificate. Refers to the legal use of the product. This document is received when software package is purchased. This document also contains the order number to receive the permanent license.
License certificate is the document that is issued by the license center and it contains the actual license to unlock the software for use. Usually received during first installation.
License type can either be "Nodelock" or "Concurrent". This will change based on the product.
Use this form to request a complimentary license for a COLD standby agent/target connector.
Click for English and Japanese version.
Use this form to request a complimentary license for an Operation Manager COLD standby server.
Use this form to request a complimentary virtualization license for guests, partitions, zones, etc.
Use this form if you do not have the information needed to process this server to server move request online (Manage License).
Click for English